Shadowserve is an information technology managed services provider, headquartered in London, UK, offering our services to small-to-medium sized enterprises and exceptional individuals throughout the UK, USA and Europe.

We are redefining the managed services industry with our unique blend of bulletproof IT security, enterprise ready solutions, and a revolutionary IT support service.

We Are Shadowserve.


We have created a revolutionary and unique brand of IT support. Our goal is to deliver an efficient and frustration-free service, round the clock, so you can get on with doing what you do best. 

Our drive to reinvent the standard IT support model has forged a revolutionary support service, this enables us to deliver a first class experience to you and your organisation.

By eradicating the traditional tiered IT support model, we have created a frustration free support experience. We promise you will only interact with talented support technicians, who are a pleasure to deal with and have a fierce passion for what they do.


Our solutions architects have one common goal - to provide IT solutions fit for an enterprise, scaled to fit a small or medium business, or an individual with a support team.

Smaller organisations may have unique requirements, but they also have the same demands and expectations of that of a large organisation.

This approach to solution design provides our customers with a wide range of system features, high availability and cast-iron data integrity - all benefits that a prospering business or individual should expect to see in their mission critical infrastructure.


Where security is concerned, preventing a data breach is vastly better than recovering from one, which is why assured cyber security best-practice heavily underpins our solutions architecture and support service.

As well as implementing industry leading defence systems around our core infrastructure, Shadowserve security team spend their time actively looking for threats and faulty processes which could potentially result in a data breach.

For individuals with an intensive requirement for heightened security, Shadowserve is proud to offer our Security Concierge service to take care of every single aspect of your digital operation.



We are a passionate team who value our customers, enthusiasm and a willingness to understand are built into our DNA. Be kind, and help team members learn.


We focus on what we're good at, so we can deliver the most value to our customers. We believe in the beauty of simplicity, and understand that simplicity breeds reliability. 


We are and always will be, a completely independent service provider. This means we do not have an axe to grind when it comes to selecting technology.


As individuals, and as a team. Develop technical skills, become a master of key areas and strive to improve technology and customer experience.


Full disclosure to our customers, our word is our bond. We encourage a culture of open communication, feedback and self improvement.

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”
— Donald A. Adams